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IT Help Desk Employment-ship
Get CompTIA-ready across hardware, ticketing and service-desk skills, then start a hands-on IT support role.
Duration
100 hours + job support
Delivery
100% online
Typical salary
£24,000 – £32,000 starting range
Overview
What this programme is
IT support is the most reliable entry point into a technology career - and the fastest of our programmes to get you earning.
You learn the hardware, software, networking and customer-service skills employers actually test for, then move into a first-line or second-line support role.
What you'll learn
CompTIA A+ Core 1: hardware, mobile devices, virtualisation and cloud basics
CompTIA A+ Core 2: operating systems, security and operational procedures
Windows, macOS and Linux support
Networking essentials and connectivity issues
Active Directory, Microsoft 365 and user administration
Ticketing systems, SLAs and ITIL service basics
Remote support tools and endpoint security
Customer service and communication under pressure
Service-desk simulation week
Certifications you can work towards
Who it's for
- Anyone starting from zero technical experience
- People with retail, hospitality or customer-service backgrounds
- Those who want the quickest route into a paid tech role
The experience gap
Without experience, you won't get hired.
Employers don't hire certificates alone - they hire proof you can do the job. That's why this programme is built around real work experience, not just study. You finish with a track record, not just a course.
Your experience profile
Live0%
graduate with real work experience on their CV
Real-world projects completed
12+
Weeks of hands-on work experience
12
Portfolio pieces employers can review
8
Practice interviews with feedback
5
Every project, placement hour and interview simulation goes straight onto your CV - so when a hiring partner looks at your application, they see experience, not just education.
How Employment-ship works
Get trained
Train with tech specialists, build real projects and work towards industry-recognised certifications.
Get hired
We introduce you to hiring partners recruiting for entry-level tech roles.
One-time fee of £2,400
The total fee is a one-time payment of £2,400. Funding may be available to help cover the cost.
FAQs
IT Help Desk - questions, answered
How the Employment-ship works, who it's for and what to expect. Still unsure? Speak to an advisor and we'll talk it through with you.
Is this programme open to everyone?
Yes - IT Help Desk is genuinely open to everyone. You don't need a degree, prior tech experience or any particular background. We welcome career changers, returners, school leavers, graduates and complete beginners. If you can commit to the training and want to work in this field, you're in.
How does the Employment-ship actually work?
It's simple: you get trained, then we support you into a paid role. Speak to an advisor to get started - onboarding, assessment and enrolment are all included. You complete your training 100% online, we support you into a paid role, and the total fee is a one-time payment of £2,400 - nothing else. Funding may be available. Everything is explained in full before you commit.
Is the training really provided?
Everything you need is included - course materials, certification prep and exam support, all as part of the programme. You don't pay for training separately, and there's no hidden equipment cost to get started.
I've never worked in tech - can I still do this?
Absolutely. Most people on this programme are career changers coming from retail, hospitality, admin, trades, finance or completely different fields. The training starts from the fundamentals and builds you up to a job-ready level, with instructors and support guiding you through every step.
How is the training delivered?
100% online. All sessions are delivered online with flexible and evening options, so you can keep your current job and learn from anywhere.
Can I study around my job and other commitments?
Yes. Because it's online and flexible, you can fit training around work, family and other commitments. The schedule is designed for people who are already busy - that's exactly who this programme was built for.
Other Employment-ship programmes
Ready to start IT Help Desk?
We'll walk you through everything, including training dates, hiring partners and the one-time £2,400 fee, with funding that may be available.