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IT Help Desk Employment-ship
Get CompTIA-ready across hardware, ticketing and service-desk skills, then start a hands-on IT support role.
Duration
100 hours + job support
Delivery
100% online
Only when we secure you employment
£1,200
Typical salary
£24,000 – £32,000 starting range
Overview
What this programme is
IT support is the most reliable entry point into a technology career - and the fastest of our programmes to get you earning.
You learn the hardware, software, networking and customer-service skills employers actually test for, then move into a first-line or second-line support role.
What you'll learn
CompTIA A+ Core 1: hardware, mobile devices, virtualisation and cloud basics
CompTIA A+ Core 2: operating systems, security and operational procedures
Windows, macOS and Linux support
Networking essentials and connectivity issues
Active Directory, Microsoft 365 and user administration
Ticketing systems, SLAs and ITIL service basics
Remote support tools and endpoint security
Customer service and communication under pressure
Service-desk simulation week
Certifications you can work towards
Who it's for
- Anyone starting from zero technical experience
- People with retail, hospitality or customer-service backgrounds
- Those who want the quickest route into a paid tech role
How Employment-ship works
Get started
Speak to an advisor - your onboarding, assessment and enrolment are all included.
Get trained
Complete an industry-led programme with mentoring and real-world projects.
Start the job
Move into a paid role with a hiring partner once you're job-ready.
Pay once employed
Once we secure you employment, you pay a one-off £1,200 - nothing else, ever.
FAQs
IT Help Desk - questions, answered
How the Employment-ship works, who it's for and what to expect. Still unsure? Speak to an advisor and we'll talk it through with you.
Is this programme open to everyone?
Yes - IT Help Desk is genuinely open to everyone. You don't need a degree, prior tech experience or any particular background. We welcome career changers, returners, school leavers, graduates and complete beginners. If you can commit to the training and want to work in this field, you're in.
How does the Employment-ship actually work?
It's simple: you get trained first, then get hired, and only then do you start paying. Speak to an advisor to get started - onboarding, assessment and enrolment are all included. You complete your training 100% online, we support you into a paid role, and once we secure you employment, you pay a one-off £1,200 - nothing else, ever. Everything is explained in full before you commit.
Is the training really provided?
Everything you need is included - course materials, certification prep and exam support, all as part of the programme. You don't pay for training separately, and there's no hidden equipment cost to get started.
I've never worked in tech - can I still do this?
Absolutely. Most people on this programme are career changers coming from retail, hospitality, admin, trades, finance or completely different fields. The training starts from the fundamentals and builds you up to a job-ready level, with instructors and support guiding you through every step.
How is the training delivered?
100% online. All sessions are delivered online with flexible and evening options, so you can keep your current job and learn from anywhere.
Can I study around my job and other commitments?
Yes. Because it's online and flexible, you can fit training around work, family and other commitments. The schedule is designed for people who are already busy - that's exactly who this programme was built for.
When do I start paying?
You pay a one-off £1,200 once we secure you employment - nothing else, ever. An advisor will walk you through all the details before you sign up, so there are no surprises.
How do I get started?
Speak to an advisor for a free, no-obligation chat. We'll talk through your goals, match you to the right track and walk you through enrolment - onboarding and assessment are all included. Once we secure you employment, you pay a one-off £1,200 - nothing else, ever. Everything is explained in full before you commit.
Other Employment-ship programmes
Ready to start IT Help Desk?
We'll walk you through everything, including training dates, hiring partners and your salary contribution once you're employed.