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IT Help DeskFull-timeActively hiring

IT Support Technician

You'll be the first point of contact for technical support, keeping a business and its people up and running.

Location

Remote · UK

Salary

£24k–£32k

Contract

Full-time

Experience

Entry level welcome

Ready to apply?

Send your CV to a recruiter

Applications are reviewed by a Placemently recruiter, usually within 2 working days. No cover letter needed - just your CV.

Ref: IT-SUPPORT-TECHNICIAN · Rolling start dates

About the role

What you'll be doing

You'll be the first point of contact for technical support, keeping a business and its people up and running. It's the classic first step into tech - you'll build hands-on experience with hardware, operating systems, networks and security while helping real users every day.

Day to day

Key responsibilities

  • Provide first-line technical support to staff via phone, email and ticketing systems
  • Troubleshoot hardware, software, network and account issues
  • Set up and configure devices, operating systems and user accounts
  • Escalate complex issues to second-line and specialist teams
  • Keep clear records of tickets, fixes and recurring problems

Who this is for

What you'll need

  • No degree or prior experience needed - full training is provided
  • CompTIA A+ or working towards it (covered in your programme)
  • Friendly, patient communication style
  • A methodical approach to solving problems
  • Right to work in the UK

No qualifications yet?

Don't have the experience for this role?

If you're not quite ready to apply, you can build the skills this role needs with our IT Help Desk Employment-ship programme. Train 100% online, earn globally recognised certifications, then step into a paid role.

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